Better Than Most

The Business of Giving Visits the Offices of FSG

Better Than Most is a regular feature of The Business of Giving examining the best places to work among social businesses and nonprofit organizations. 


Denver: Much of the breakthrough thinking has occurred in addressing the most vexing social issues that challenge global society has come from an organization by the name of FSG. And that is where we will be going to this evening! To 1020 19th Street North West in their Washington DC offices. I asked members of the FSG team about working there and this is what they had to say.

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Hayling: So what I love about FSG is that there’s one part of my brain that views a lot of these, frankly, social justice issues as market failures, so I’m able to layer on my grad school rigor lens on issues that I care about from an ethical and moral perspective. But then also engage with those who are hopefully beneficiaries of the work and create a vision that makes sense for their work.

Rahfin:  When I think about what stands out for me at FSG, it’s that every piece of work, every project we’re on has a clear line of sight to the world and the impact that it can generate

Ursula: I will also say in that same vein of having no hierarchy… instead of having traditional sort of bosses, if you will, managers, FSG does not take that approach. People have what we call PDLs — professional development leaders. And because we are, by and large, generalists working on different projects across different geographies, people have that constant PDL who help to coach their professional development, help them understand how they can sort of engage in projects that would satiate them in the most satisfying of ways. But it’s not a traditional boss, and the absence of that boss I think again, contributes to a spirit of camaraderie and co-creation that you really don’t find in any other places.

Neeraja: I’ve really seen the magic and the power of the work that we do through this particular work that we’ve been doing over the past few years. We’ve had people who are so steeped in the technical expertise say to us, “We’ve never thought about this this way. You’ve helped us tremendously. You kind of helped us figure out how to move forward.” You’re actually facilitating progress in ways that they wouldn’t have been able to do. And when that happens it is both humbling, exciting, and a little bit surprising because you’re sitting there with people who’ve had expertise in these areas for so long. But it’s having someone to be able to bring the strategic lens, helping bring the facilitation skills to actually help people pull up from all of the expertise that they have and make sense of everything that they’re working on.

And this has really kind of have come to life for me on some work that I’m doing right now on helping to support accelerating the market introduction of new HIV prevention products in South Africa, Kenya and Zimbabwe. And that work has really had us entering rooms full of people with MDs, PhDs, longtime experts on HIV prevention, longtime advocates on HIV and I have to admit there’s a lot of trepidation when you walk into those rooms wondering if you almost have a right to be there, if you can really help push this issue forward with people who have been working on it for decades and to have all the technical expertise that comes with these topics in global health.

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The Business of Giving Visits the Offices of Year Up

Better Than Most is a regular feature of The Business of Giving examining the best places to work among social businesses and nonprofit organizations. 


Denver: One of the most popular guests we’ve had on the show was Gerald Chertavian, the Chief Executive Officer of Year Up. And this evening, you’ll be going up to their headquarters located in the financial district of Boston. We’ll start with John Bradley, their Chief Operating Officer who will tell us about Year Up and then we’ll hear from other members of the team.

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John: So Year Up is going into year 17-plus. The great news is the mission is as we started the mission. It is very much about making sure that we are an organization that is really effective at taking opportunity to youth, giving them the opportunity to have access to great learning, great internship opportunities with a guide towards better employment, and an opportunity to pursue educational outcomes that they deserve and so rarely get.

BobI think there’s a unique culture here at Year Up. I think it’s unique because we’re a mission-driven organization and one of the things that’s really important, especially as we get bigger and we scale up, is that we want all of the employees connected to our students, so some level of student experience. I think that helps to drive a lot of the culture here. So you see around the room, you’d see things like core values. The core values in all the conference rooms and around the workplace, but they’re also in the classrooms with the students, so we’re all collectively kind of living by those

JonathanThe last thing I’ll mention is that having come from a public sector where mentorship is kind of ad hoc or it doesn’t always happen, I think having a culture where it’s really emphasizing, for our students, having mentors but also providing not just feedback, but having great managers who are able to be mentors and help me deepen my knowledge and skill set and my capacity to be a thought leader in the field. I really appreciated just getting a diverse set of more people from different backgrounds that I’ve come from being able to really help build my capacity to be better at what I do.

Elaine: All the staff really are very, very focused together on our mission and on our students. And the reason why that happens I believe, is because every staff, whether you’re an executive director or on the marketing team, traditionally non-direct service type roles, we still have roles involved with students, so all of us are still mentoring students, coaching students on a daily, weekly basis. And so whenever those tough moments come in where tough decisions need to be made, the students are kind of our north star, so we’re always able to kind of go back to what is best for the students, what decision would be most in line with our core values, how do we really live out what we are teaching our students to do. That’s where feedback really comes into place. If we’re teaching our students about how to give and receive feedback in a productive way then we, as staff, also have to live that.

Jose: One of the things that really stood out to me when I first did the program as a student was how fully vested and committed the whole staff was and what a really family environment it was. In the beginning, for me it was almost unreal. I almost asked myself “Is this serious?”  I caught myself asking “What’s the catch?” But as I went along with the program I really started to notice that everyone really cared. Everyone really wanted to see me succeed. Everybody really wanted to give me the tools that I didn’t necessarily have coming into the program to take into corporate America.

Tyra: For me the feedback is just evident every single day, how important and intentional it is. It can happen in the elevator running into the CEO and saying “Hey, what feedback do you have for me?” Or “We’re rolling this initiative out, what do you think about it?” So really being prepared to offer the thoughts and feedback on that in the moment. We live on Plus/Deltas for every single meeting, group function. We talked about it constantly, consistently. We even have it in the calendar as “It’s feedback week. Make sure you’re giving someone feedback.” I think what’s incredible about Year Up is the fact that we do it with our students once a week in a big room setting, in a big circle and it’s given publicly to really ensure accountability. I as a staff member, I can get feedback from a student of “This is what you did well this week and this is where you really didn’t hit the mark.” Then I have to own that and sit in that at the moment and just listen and absorb and not respond because that’s our feedback model.

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John: There’s a phrase that we use and we rely on, and the phrase is, “We don’t care what you know until we know how much you care.” It sounds a little bit trite but, honestly, there’s a lot of work here that isn’t rocket science and we can train and help people in. What we can’t do is help people get mission-connected. We can’t help them sort of like this culture. It is very different from anywhere I’ve ever been. It’s excitingly different, but it doesn’t work for everybody. And it’s important to make sure that we get people who are effective, efficient, productive, and excited in this environment.

Bob: It probably starts with the mission. You’ve got to be mission-aligned, but then it’s also what you bring from a functional and expertise perspective. We go through a very rigorous process to vet candidates. They actually meet with students. They meet with other staff members. So there’s probably four or five different interview cycles that we go through to vet a person and make sure that they’re aligned. We have metrics, we measure folks in terms of their performance and how they do with this on-going feedback. Those are really important pieces of the process.

Elaine: The first is performance review. I first started working at Year Up seven years ago and up until that point, I had never had a performance review that felt useful to me. It was always kind of, “You’re doing great. Keep doing what you’re doing.” “Okay, great!” It was just kind of checking a box. My first performance review at Year Up I really remembered it because it was about 12 pages of feedback for me, that was very useful, it was very specific. As Tyra said we try to be balanced,  but we also try to be specific and we try to make sure that it’s coming from a caring place. This was feedback from not only my manager, it was from people that reported to me, it was from peers on other teams. And I really, in looking at the quality of the comments and the spirit of the comments felt like each person took it so seriously. Spent a lot of time to offer me feedback of “What can I tell Elaine that’s going to make her a stronger leader, a stronger employee that’s going to help her in her career.”

Jose: For me I would say is that on any given day you can have our CEO, Gerald, walk by your desk, come shake your hand, ask you about your weekend, how your day is going. And to me I haven’t really worked for any CEOs like that that were reachable and would want to talk to you and have a conversation about you genuinely. So I think that’s something great that he does, it’s a real tone setter. I think it definitely gets everybody else in a great mood and definitely motivates everybody else to kind of reach out to different people, walk around the building, talk to somebody on the elevator, at lunch go for walks, things of that nature.

Terence: It almost feels like it’s on-going but it’s all in the spirit of developing the employee. I’ve been here for almost six years and it’s like you haven’t seen it all, you haven’t done it all because it’s just this continuous cycle of improvement and investment. And because of this organization just keeps growing, there’s always opportunity. You’ll never kind of get settled because the company is always moving and shifting in different ways that you never thought possible.

Tyra:  There are areas about diversity when you think about our staff make up and hiring where we know we can do better, we’re not where we want to be, but we don’t shy away from even talking about that, being transparent around “This is what diversity looks like on a leadership level.” “This is what our board looks like.” “This is what we want it to look like.” This is our strategy to get to where we want to be.” We don’t shy away from those conversations. I think what’s interesting too is we treat our staff and students with the same respect as well as around how important diversity is and for us to engage in important dialogues.

John: The other thing we do, and it’s not strictly related to recognition but it helps people feel recognized, is we still have a sabbatical program. So everybody who is with us for six years gets to take either a four-week or an eight-week, and some of it is paid and some of it is unpaid, sabbatical. And the only requirement is it needs to– and you can think creatively about how you get there but somehow, it needs to be connected to the mission of helping opportunity and youth connect better with talent pipeline. And we do it not only the first six years, but every six years you’re here.

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Denver: I want to thank Tiffany Perez for organising my visit and to all those who participated: Bob Dame, Jonathan Hasak, Elaine Chow, Jose Castillo,  Terrence Chan, Tyra Anderson-Montina and John Bradley. You can hear this audio again, read the transcript and see pictures of the participants in the Year Up offices just by going to denverfrederick.wordpress.com where we will also have a link to my full interview with Gerald Chertavian, their CEO.


The Business of Giving can be heard every Sunday evening between 6:00 p.m. and 7:00 p.m. Eastern on AM 970 The Answer in New York and on iHeartRadio. You can follow us @bizofgive on Twitter, @bizofgive on Instagram and at www.facebook.com/BusinessOfGiving

The Business of Giving Visits the Offices of Share Our Strength

Better Than Most is a regular feature of The Business of Giving examining the best places to work among social businesses and nonprofit organizations. 


Denver: Share Our Strength is one of the most highly regarded nonprofit organizations in the country. Their No Kid Hungry Campaign is ending child hunger in America by assuring that all children get the healthy food they need everyday. I was recently down to their offices in Washington DC and had the opportunity to sit down with the members of the staff and ask them what it was like to work at Share Our Strength.

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AllisonFor me, one of the best things about working here has to do with this culture of hospitality and especially a charitable assumption. And to me what that means is that when someone misses a deadline or hasn’t done something that was up to your standards, whether it’s said explicitly or not, that people are constantly saying, “You have no idea what else is going on in their life. You have no idea what else is on their plate, what other responsibilities they have…” and it just really fosters this spirit of camaraderie and helpfulness and kindness. And it really, I think, only helps our work product and I think really diminishes any sort of office tension in comparison to other places that I’ve worked. It’s really special and really nice here.

ClayOne is that our president holds regular brownbag lunches with a cross-section of employees to give them a venue to talk about any topics that they want to bring up. It also gives him an opportunity to pose different questions to them that the leadership team here is thinking about or issues that we’re wrestling with through engaging what employees think. Those conversations are translated for the larger leadership team so that they know about we came up and the things that we should consider taking action on or be thinking about how we’re addressing them especially when there’s a misconception about something that’s been communicated or anything like that.

KhiaSpecifically going back to onboarding, I think when it comes to the company culture, we do stress that. For me, I tell my friends, like “If you aren’t open to being creative and doing something new, then this might not be a place for you,” because we definitely do a lot of things new all the time, which is great.  It keeps things fresh, keep things new. And then once they’re onboarded, I do a specific orientation on learning and development, just making sure that people understand that that’s important to us in developing our employees while you’re here and as well as going forward if you do leave the organization.

MorganBut my favorite thing, and I was so, so happy to hear about this when I first joined the team, is that they have this awards called the “Golden Apple Awards.” There are four given out twice a year. It’s based on leadership, fun, team work, and you’re nominated by your colleagues and you actually get this amazing, very high-quality trophy that is of course shaped like an apple. And you’re recognized in front of all staff at the all staff meeting and your supervisor or usually an executive on your team gives an overview of the work that you’ve done. And I can’t say that I’ve ever seen that anywhere.

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AmandaBut one of the things I really liked was it wasn’t an initiative that just came out from the HR team saying, “We are going to become more diverse, and these are the five ways we’re going to do it.” I really liked that the organization opened up the call to anyone and everyone that wanted to join and really take the initiative on. They’re being very fluid and open about what diversity means, whether it’s with the people that we work with, the work that we’re doing, the people we’re working for, partnerships. It’s really kind of across all boards what does diversity and inclusion look like as we implement our work

Allison:  One is about the salary conversations. Increases annually are always very separate from your performance review. That’s set out really intentionally so that the focus is separate on your performance and how you can improve and making sure that you’re growing and concentrating on your skill set and your performance

But it used to be associated with the point system and they stripped the point system from it, too. And I love that because now it allows you to just stick to really what skills and cater that to the individual employee versus being so stuck on this number and making the number fit across your team and making it make sense across peers and different job descriptions. So that’s been really helpful and I think really encouraged honest conversations about people’s performance and how they can grow.

DonnaSo we were all given an opportunity to either be a mentor or be a mentee, and I offered to be a mentor. We had speed-dating round where we all went around to see how we all got along and then we got to vote on the three people we’d want to mentor or who we wanted to be our mentor. I was paired up with somebody from a different department. It’s been really nice and HR gave me some training about how to be a mentor, and I just really liked that opportunity. I’m not a manager but it’s developing a nice, interpersonal, some skills and a relationship with somebody I wouldn’t normally interact with and I just think that’s a very caring and supportive thing to do here and I appreciate that.

Denver: I want to thank Billy Shore, their founder and CEO, for opening up their offices to all of us and to those who participated: Clay Dunn, Khia Carter, Morgan Hultquist, Amanda Villacorta, Donna Batcho, and Allison Shuffield. The audio and transcript as well as pictures of the participants in the Share Our Strength offices can be found at denverfrederick.wordpress.com

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The Business of Giving can be heard every Sunday evening between 6:00 p.m. and 7:00 p.m. Eastern on AM 970 The Answer in New York and on iHeartRadio. You can follow us @bizofgive on Twitter, @bizofgive on Instagram and at www.facebook.com/BusinessOfGiving

 

The Business of Giving Visits the Offices of Feedback Labs

Better Than Most is a regular feature of The Business of Giving examining the best places to work among social businesses and nonprofit organizations. 


Denver: We have visited many organizations with thousands and thousands of employees and discussed issues of work culture with them. Most nonprofits, however, have just a few employees who are often asked to wear many hats. And this evening, you will visit one of the very best of that breed, Feedback Labs. We’ll start with Dennis Whittle, who was a guest on the show recently, and then hear from the other members of this lean and multi-talented staff.

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Dennis: I’m pleased about several things about this team. One is that any of us—not just me, but any of us can be photocopying one moment and at the White House co-hosting a meeting the next moment. We can be at the World Bank, the White House, a major foundation, leading that meeting and then reassembling back here and preparing for the next one. And what I like best about the team is almost anybody on the team can interchangeably perform those functions. Many teams are very hierarchical where only the top person does it and everybody else serves him or her – that is not the way we operate.

Megan: So there’s still a culture of working hard, but I appreciate the role modeling of “You have other parts of your life. They’re important, too. It’s up to you to figure out how do you work hard and do what’s expected of you, which is a lot, but also figure out the rest of your life and have room for that.” So I appreciate that.

Meg: I think the culture of excellence that Megan touched on also relates to me of the way in which all of us on the Feedback Labs teams do relate to each other, and that the fact that there’s an expectation of excellence in all of the work that we do enables us to have high expectations for ourselves, which enables us as a team to support each other and cut each other some slack when that needs to happen.

And so I think there have been several examples of times when I know I will beat myself up over something I didn’t get in in time. Or if there’s something that I need some help and didn’t realize I was going to need the support that I did, where Sarah and Megan and Dennis and Jordan – everyone is willing to jump in and are able to do so very willingly and graciously without making me feel like I am slacking on that bit of excellence, that we all kind of hold ourselves to such high standards and we all know that each [other are] doing that. And because of that, we have this culture where we respect each other, we know the work is getting done and therefore we’re happy to jump in where we can. And that’s really, really meaningful to me because I know we’ve all had opportunities where we’ve needed that and it just happens without needing to ask for it, and that’s great.

Sarah: To reflect Dennis’ excellence point, we accomplish the work of a 50-person organization with a 4-person organization, and that’s just because we think we can and we go out and do it. And I’m really proud of that fact. But I also think that we are realistic and we take care of each other and that’s how we can continue to do the amount of work and the quality of work that we do.

And so we have the opportunity to be really small, really agile, and spend some of our time thinking really critically about the extra-curricular parts of our job. So whether it’s editing or whether it’s copying or whether it’s graphic design, who really likes to do that thing? How can we shift our work around so that our job is pleasurable and not only sort of effective? But I do think still that bringing your full self to work is critical when there’s only four of you because you don’t have time for interpersonal friction. You just have to kind of lay it on the table, deal with it and move past it.

Dennis: Part of the requirement is to create magic. And I say this quite often – we can’t succeed as a small team in changing the world if we don’t create magic for the people who come into contact with us. So we don’t even do all the work. A lot of people do the work with us. And they do the work with us because whenever they come into contact with Feedback Labs, they feel good. They feel that we are helping make them productive; that we are helping them project their values and the change that they want to see into the world. And so the experience that we create is one thing that I emphasize over and over, probably ad nauseam to everybody, but I’m really proud that the team, that all of us combined create a sense of magic, whether it be at the Summit or whether it be day-to-day work with the people that we come into contact with or with our 200 and some organizations that make part of the feedback network.

Megan: This drumbeat of interacting with the wider 200-plus organization network that really is Feedback Labs, I think keeps us asking: What do the people – the feedback champions who we’re here to support – what are they trying to do and how can we support them to do it? And then how do we bring magic to doing that?

I think the fact that our focus is always there and that we’re asking ourselves how do we do that with excellence, I think keeps us focused on the right thing.

Denver: I want to thank Dennis Whittle, the Executive Director of Feedback Labs and the other who participated in this piece: Sarah Hennessy, Megan Campbell and Meg VanDeusen. You can get this audio, transcript, and pictures just by visiting denverfrederick.wordpress.com.

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The Business of Giving can be heard every Sunday evening between 6:00 p.m. and 7:00 p.m. Eastern on AM 970 The Answer in New York and on iHeartRadio. You can follow us @bizofgive on Twitter, @bizofgive on Instagram and at http://www.facebook.com/BusinessOfGiving

The Business of Giving Visits the Offices of Meals on Wheels America

Better Than Most is a regular feature of The Business of Giving examining the best places to work among social businesses and nonprofit organizations. 


Denver: If you take the Blue Line out of Washington, it will bring you to Arlington, Virginia, the home of the oldest and largest national organization representing local Meals on Wheels programs, Meals on Wheels America. We’re going to begin with their president and CEO, Ellie Hollander and then you will hear from the dedicated members of the Meals on Wheels America staff. 

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Ellie: We have four staff who work off-site.  We’re very supportive of flexible work arrangements, but we never want to lose sight of them. And so, literally, whenever we have staff meetings, we actually have cutouts–which you could see if you wanted to look, Denver–of our four team members and we bring them into the room and always have them sitting around the table. We have cutouts of their faces, glossy, so that they’re always present because we believe that we’re all in this together and we don’t want to ever forget there are colleagues who are sitting with us around the table.

Patrick: I’ve been here for just over a year and I started in April. My birthday is in early June, and I recall something that made an impact on me very early on. It was I came in on June 7 and I had a voice mail, and at that point, a lot of people weren’t calling me because I was pretty new. And the voice mail was someone singing “Happy Birthday,” and it was Ellie, our CEO, calling and leaving me a message singing “Happy Birthday.” And that’s really made an impression on me about people caring for one another here.

Sopha: Every Friday, we try to do what’s called our Friday Jam, which is around 45 minutes until the end of the work day. We try to gather together and we pick someone to create a playlist and play some jams and we just chill out and discuss our week, discuss what we’re doing for the weekend and just try to mingle with each other and chill out.

Jenny:  So I think something that keeps us really connected to our mission is the fact that we volunteer with local Meals on Wheels programs in the area. We have a route every month and two employees can sign up to go and deliver meals. So while obviously that’s—we work for Meals on Wheels and it’s something we’re connected to, it’s really helpful to stay connected to the actual boots on the ground mission, why we show up every day. And co-worker bonding, you maybe get paired with someone you don’t work with all the time so it’s great for bonding. You get to drive around and meet a lot of really cool seniors. So I think the fact that that volunteering part is instilled into the entire organization is really great.

Emily: I’ve been with the organization for just under 10 years at this point, and it’s been an absolute blast seeing the organization grow but also seeing how my career has grown over that timeframe and how Meals on Wheels has invested in me and allowed me to go to conferences—and not just the local ones—and learn so much about so many different topics and has allowed me to explore new fields. So I have actually transitioned from one department to another, started a whole new career path that I never expected to see myself on, especially with the college degree that I got, I’m now doing technical stuff, which I never would’ve thought. And it’s exciting. It’s a challenge every day and I love it. It’s really fun challenge.

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Antonette: But we try to make it a life of not just work but also fun. We try to make it exciting and other thigns to do for us to have an opportunity to get together and just be together and have fun as opposed to just working.

Jenny: I’d like to speak a little bit about how we kind of break down silos. Our annual conference is a really great time each year. I like to prefer to it as it kind of feels like summer camp and everyone kind of takes off their role/hat and bands together and does things across all departments and really just pitches in, whether it’s carrying boxes around or staffing one of the training sessions or anything like that. People don’t care like “Oh, well, I’m on the leadership team, I’m not going to help out here” or anything like that. It’s three days of really intense—it’s hard work but we really bond during that time. So it’s conferences that time every year where every one really comes together.

Ellie:  So four times a year, we actually will be providing feedback as managers to our staff and as staff to our managers, and have the ability to automate peer feedback like a 360 but for development purposes and in real time. I think that’s really important because all of us are committed to doing the best we can, and we have an annual staff retreat where we do review the results of our employee survey and we don’t let ourselves get off the hook.

Crystal: And one of the things that I love about Meals on Wheels America is that we did kind of like a work style assessment and it’s called DISC. And it’s been really helpful for me in this work environment to realize oh, yes, not everyone has a work style like myself, but then when I’m thinking about “Oh, okay. I’m going to work with this person. How should I approach them and how should I think about working with them to be an effective colleague?” So I really like that.

Antonette: What do you brag about to friends and family about working at Meals on Wheels America? I would like to say I think I work with the best group of people that I think I’d ever worked with in my career. We enjoy being with each other and that counts a lot.

Patrick: I think it’s worth noting how our office space really reflects not just like the culture of the organization but also the mission. So we have a very open concept with our workspace. We have sort of cubes but not wall cubes, so everything is very open, everyone can see other and speak with each other. But the walls are very colorful. They have our brand colors. We have bright greens and blues. We have wide windows that let in the light. So the whole environment is very light and cheerful, but it’s also…it’s modest yet uplifting. And I think that’s what Meals on Wheels America and our local programs across the country are all about.

Ellie: The other special week I like to spotlight is Spirit Week. You heard a little bit about our annual conference. We do send our employees – all of our employees – to conference because it’s the only chance they get to actually see our members. And we’re a membership organization so we want to never lose sight of who we’re here to support and the seniors that they serve. But there’s so much work that goes into even before we get to conference site. So there’s at least a week or 10 days where we’re meeting every day, we’re pulling together programs, we’re doing name badges, we’re doing whatever. And to keep the spirit, we call it Spirit Week, and each day, we vote on a different way you can dress. So my favorite day is Pajama Day. Every year, I vote for Pajama Day and they let me have it.

Denver: I want to thank Ellie Hollander for opening up their offices to The Business of Giving and to all the others who participated: Jenny Bertolette Young, Emily Persson, Crystal Espy, Antonette Russell, Patrick Bradley and Sopha Sar. Come to denverfrederick.wordpress.com for this podcast, transcript and pictures of the participants and the offices of Meals on Wheels America and hey, while you’re there, listen to my full interview with Ellie Hollander

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The Business of Giving can be heard every Sunday evening between 6:00 p.m. and 7:00 p.m. Eastern on AM 970 The Answer in New York and on iHeartRadio. You can follow us @bizofgive on Twitter, @bizofgive on Instagram and at http://www.facebook.com/BusinessOfGiving

The Business of Giving Visits the Offices of Oxfam

 

Better Than Most is a regular feature of The Business of Giving examining the best places to work among social businesses and nonprofit organizations. 


Denver: And we’re off to visit the offices of Oxfam which are located right next door to the TD Garden in Boston where both the Celtics and Bruins play their games. For those not familiar with Oxfam, it was founded in 1942 and it’s a global movement of people working together to end injustice and poverty. And as you’re about to hear, the people who work there find it to be a very special place indeed. 

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AndreaIf you’re creative and ambitious, you can do whatever you want here and try all kinds of different things here and still feel like you have a culture that supports youI’ve had many managers over the years and the culture of Oxfam has been the same that you work hard, you do your job, you support your colleagues and you go home to your life. And at the same time, what we’re doing here is contributing, you feel everyday like you’re doing something that’s helping people

EmilyI’m a boomerang Oxfam, Oxfam where I left and I came back, because it really is a unique place to work and it has a really welcoming environment that people here we work really closely together and because of that passion I think we feel really united and that there is a family aspect to it, we joke about calling at the Ox family. And there is that sense of unity here that I think doesn’t exist in other workplaces that we’re in it together, we’re fighting, sometimes really terrible issues, humanitarian crises, people who were literally on the edge of life and death and we’re in it together. And I think that is what’s really big about this workplace.

Oliver: One of the things that’s been consistent about my relationship with my managers is the freedom and the autonomy that they’ve given me to do my job and at the same time the support that they’ve given me. When I need help, when I need support, when I need assistance, struggling through a difficult problem or a difficult situation, they’re always there. But if that isn’t the situation, they back off and give me the freedom to go out and do my job and trust. They trust that I will go out and get my job done when it needs to be done and in the way that they expect it to be done. I’ve worked in a lot of organizations that have managers that tend to micromanage and I would be constantly reporting back about every single thing that I did, and that is not the case here

Bridget: I never worked for an organization where I felt like all of me, my whole person was able to be expressed in the organization and I think that’s what’s unique about working in a social justice organization, I think it’s what’s unique about working in a human rights organization that is working in so many diverse places in the world is that I was able to come in to the organization with all the skills that I’d build in the private sector, all of my education. But actually I was able to bring into Oxfam my activism, which I’d never was able to express publicly in the private sector. I wasn’t able to even express really effectively publicly in some of the other nonprofits that I was involved in starting. And that is actually I think what makes from many of us, what makes it unique to work in a place like Oxfam is that I’m able to be–I’d like to say, I’m a Lesbian woman, I’m a Mother, I’m an Activist, I’m a Manager, I’m a person who’s deeply, deeply interested in culture and people all over the world and all of those things come together for me at Oxfam

VinodSo one of the things that I’m extremely grateful for in terms of Oxfam is that Oxfam–and this is something that I always reiterate to newcomers, you will always be given an opportunity. So for me Oxfam is always the land of opportunity, if you have enough agency, if you have an idea, if you seek to desire change and you are resilient, you will be given the chance

IMG_1767Oliver: One of the things that I really appreciate about Oxfam is the accessibility and transparency of our Board of Directors. I’ve worked for another organization that had a board that felt very remote and little bit scary to staff and really was disconnected from staff and that’s not the case here. It starts with the fact that there is a staff-elected member of the board which is rotated on a brand new basis every few years. So the voice of staff is brought into discussions among the board of directors and each time the board meets, our board chair comes in along with that staff member to talk to staff in a wide ranging and open conversation on any topic that anyone wants to raise for an hour or hour and a half without management and executive leadership presentAnd I really appreciate that and look forward to those sessions as a way not only to raise concerns that I see about what’s going on, but also to hear directly about what the boards working on, what their priorities are in any given time.

Emily: I think there is probably no one here who doesn’t feel empowered to share their opinion, which can sometime lead to very impassioned meetings, but I think I’ve never once felt like I need to hold back what I think about something, what I feel is the right thing to do or how we should approach something and I’ve never been reprimanded or made to feel like I shouldn’t give lend my voice to a topic. I think that is a big part of Oxfam program, but it’s a really big part of our culture here that everyone feels empowered to use their voice, whether that be in your one on one with you manager, in you team meetings or in a lunch meeting with the board member. People feel that they can raise their hand and ask a question and question authority empower, and I think that’s really powerful in it, it has helped democratize the organization.

BridgetIt’s a strange thing, we love each other. I don’t know, it’s like the weirdest thing. We actually love each other, does not mean we don’t have conflict, it does not mean that we don’t sometimes have issues that break down and there are issues that come up. But honestly we love each other and that’s why we say we come back to the organization, but in fact we never leave.

Vinod: How that manifest itself on a concrete basis is when we do an inclusion and diversity group, there is staff that actually took the lead to organize a group to talk about spiritual and religious values that are attractive to Oxfam, and I participated in one of the incredible conversation about people’s personal journeys and why they come to work here. It is just mind boggling, the wealth of experience we have and what makes people work here. I don’t want to get into people’s personal stories, but you have very, very moving and inspirational stuff, and you don’t get that and nobody told them to do it

Andrea: I feel like I’ve always felt like it was a privilege to work at Oxfam, because we work on poverty, and poverty is a life long struggle, but people who come and go will work on here. But in this moment, I think people feel really privileged to come into this building and feel like they are doing something to make things better at a moment where a lot of people don’t know how to make things better. And I’m conscious of that and I think that that’s something that a lot of people feel right now in this moment.

Vinod: We have a mechanism called the spotlight of art word by anybody in the organization can say a public thank you to anybody else. So I have done it in the past, where I’ve asked people for favors or request and people have turned it around after office hours at the short deadline, because I needed to send something to the board, and I needed the backup information. So I will ride them, I will give them a spotlight of art and then that is publicly displayed in our lobby later, so that other people can come to know that people are going out of their way to help each other. And it doesn’t cause money, there is no money associated with it, but people do feel wonderful about the work they do, and it leaves you with a good feeling when you get a thanks back for saying “Hey! Thank you for that nice nod”

Denver: I want to thank both Sarah Mandel and Alissa Rooney who helped to organize my visit and to those who participated: Andrea Ferrera, Emily Bhatti, Bridget Snell, Oliver Gottfried, and Vinod Parmeshwar. If you’re interested in hearing this again, reading the transcript or for pictures of the participants in the Oxfam offices, just go to denverfrederick.wordpress.com and it will all be waiting for you there.

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The Business of Giving Visits the Offices of Root Capital

Better Than Most is a regular feature of The Business of Giving examining the best places to work among social businesses and nonprofit organizations. 


IMG_1815Denver: And this evening, we’re going to go up to Cambridge, Massachusetts and to the offices of a truly exceptional organization called Root Capital. They are an agricultural impact investor that grows real prosperity in poor environmentally vulnerable places in Africa and Latin America. And for this segment, in addition to the staff in Cambridge, we will be joined on the phone by team members from Senegal and Costa Rica.

Will: So our staff try to live by five principles of leadership which are empowerment, equity, transparency, integrity and service. And every month, the person who carries the leadership torch – so the person who was selected as exemplifying one of those five values – will pass the torch on to one of their co-workers in another region, so if you’re in Latin America, you’d pass it to someone in the United States or Africa who’s exemplified a different value and someone in a different department. So, it kind of fosters this culture of recognizing your fellow colleagues for their accomplishments, it bridges gaps between different departments, and it bridges gaps between different regions as well.

Briana: And I think we especially see that and maybe more so in the small ways, because I have a more back office type of function, where I’m not always in the field, I’m not always on the frontlines with our clients. But my team definitely has a–I feel that we always have a hand in making improvements for the better of the whole organization.

Claire: So we’ve setup an open floor plan. We have one standing desk that is available for use, and more on the way. We’re about to start a nap pod from recent research that I’ve been looking at that shows that if you can find a quiet, secluded space where people can go and just take 10-, 15-, 20 minutes and shut their eyes, that you actually increase productivity, so that’s an exciting thing on the way. We have a lounge area with the puzzle table that’s been getting a lot of great use. We started a little kitchen garden where we just grow sprouts and can add them into snacks and things that we have when we have communal meetings.

IMG_1811Laura: Like in Root Capital you can go whatever, you can visit any of our offices, and people actually care about who you are, what are you doing, how are you doing. That’s what makes Root Capital so special. It’s like a really big family spread all around the world, but all of us somehow make it to always being in contact, always care about others. We are always sharing news, sharing our efforts, sharing our challenges, sharing everything one to another, one country to another and one team to another. So that’s something that makes me really feel committed and feel that Root Capital is the place, the place to work in, in fact.

Salif: The organizational culture is an open one where people discuss ongoing work so that they can have better suits that the work everyone does with the open communication between people from different departments. We have, in my office, someone that will be in credit admin next to someone that will be in lending, writing, and someone that would be business development. So we sort of communicate right one next to the other about what are the present issues, what can we do to better service our clients.

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Claire: And so we came together and just had about 10 minutes of singing songs of peace and freedom, and it made such a difference with how everybody felt. And I think really kind of showed that a lot of times when we sing together, it’s fun or even silly or just a nice icebreaker to having a serious meeting, but this was the time that just really pulled us all together and gave us a lot strength.

I think one thing about being an international organization that’s multilingual and there are some of us that can communicate very well in all the languages that we speak and others of us that are learning or maybe will never learn, but music is one thing that connects us all and I think that it’s a very powerful tool that has helped bring our Root Capital community together.

Will: And we’re multilingual. Multilingual in a sense that we’re operating in several different countries. Our staff speak probably a dozen languages between them, both here and the Cambridge headquarters, and in our regional offices in Latin America and Africa. But we’re also multilingual in the sense that we’re ideally just as comfortable communicating with our clients and the farmers we serve in whether it’s Nicaragua or Senegal or Kenya, as fluent communicating with them as we are in the boardrooms of a potential donor or investor’s office in New York or Washington D.C.

Denver: I want to thank all those who participated in this piece Will McAneny who also organized my visit, Briana Woods, Claire Kozower, Laura Ramirez and Salif Diop. Come to denverfrederick.wordpress.com for the podcast, the transcript and the pictures.

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The Business of Giving can be heard every Sunday evening between 6:00 p.m. and 7:00 p.m. Eastern on AM 970 The Answer in New York and on iHeartRadio. You can follow us @bizofgive on Twitter, @bizofgive on Instagram and at www.facebook.com/BusinessOfGiving/.

The Business of Giving Visits the Offices of Save the Children

Better Than Most is a regular feature of The Business of Giving examining the best places to work among social businesses and nonprofit organizations. 


Denver: Today, we’re going to drive up to Interstate 95 to Fairfield, Connecticut in the offices of Save The Children. It is often to difficult for legacy organization — and Save The Children will be 100 years in 2019 — to create modern and nimble work cultures to engage their employees. But as you’re about to hear, Save The Children had done just that. We’ll begin with their President and CEO, Carolyn Miles, and then hear from members of the staff. 

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Office of Save The ChildrenCarolyn: This is one of the things that I think makes me proudest of Save the Children. When people say to me: “ Which is one of your proudest things?” This is it. Because people are the things that Save the Children has. We don’t make widgets or pens.  We make change for children, and we do it through people. So, the only way we can be successful is by having great people

 

 

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Carolyn Miles and Denver Frederick

BradBut also we have a culture here that it’s ever-changing work. If you’re interested in something and doing something new, the opportunities are here. In the 11 years, I can’t think of one day I’ve been bored in my job

 

Michele: So, one of my favorite events that I think sets Save the Children apart from other organizations is Founder’s Day. Every year, we celebrate our founder Eglantyne Jebb by bringing staff all over the world together. We celebrate through our service award milestones. We celebrate our highest achieving award called the President’s Award, but more importantly, we bring staff together with their families, their children, our partners and donors, and we encourage everyone to join in that celebration. And that for me says it all.  We’re a true family that works together, that collaborates to serve the mission and set that example for all of the people around us.

Grace-Ann: Also, one thing that I really love about here is the “Carolyn Chats.” I love when she sits down in an informal setting and just talks to us. We are able to ask any question. You don’t feel like you’re left out, you have nothing to say. Whatever concerns you have, you’re able to bring it to the CEO of the company. This is something I have never seen, not in my experience. So this was a welcome experience, continues to be, and it’s something I look forward to. I make sure the minute it comes on my calendar, I accept. So it is really, really good, I think.

Brad: Carolyn decided to rename it after our founder, who is Eglantyne Jebb. So it’s the “Eggie” and it’s a peer-driven award, and it’s not about merit or how great they’ve done or what they’ve succeeded in. It’s someone chooses the next person based on our values of the organization – integrity, accountability, collaboration, creativity, innovation. So if you feel there’s a peer who embodies those values, you can pass it on. But what’s so nice about it is that people take it very seriously. People come out in tears and it gets passed and it doesn’t stay within small workgroups. It gets passed across the organization to people you will never remember

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Jordyn: The thing that I’ll share is we have something here called the “Charlie [Sam] Fund.” So that is a program that HR runs and it’s targeted to employees who may not get the opportunity to go out in the field. It’s a grant that allows employees around the agency, no matter what office you’re a part of, to go out and actually see our programs and potentially implement your expertise of what your role is. So if, say, you work in finance but you don’t necessarily see the programs that you help fund or if you’re only doing finance internally, you might actually go and be able to provide your finance expertise to a program in the field and how they operate and see the work that’s being done. And so that happens annually and I have colleagues who have taken advantage of it and it’s been incredibly impactful for them, and I think very unique to our organization.

Michele: So unlike many organizations at our level and the nonprofit sector, very rarely do you see a group like ours invest so many resources, time and energy into programs like this. So everybody talks about leadership development, but these programs are different. They’re not about “here are the five things you need to do to be an effective leader.” They’ve very introspective. They’re about who are you as a person, going deep into the core. We spend a week with senior leadership or leadership at all levels from all over the world, not just the US, and we talk about “Who are you? How do people perceive you? How do you want to be perceived? What is your brand?” and we go real deep.

Erin: Save the Children is going to launch Workplace by Facebook. It was formerly called Facebook At Work. But it’s really about having that same kind of accessible, easy to use, friendly way to see where your colleagues are around the country and around the world, and to interact with them almost seamlessly. We all get up in the morning and check Facebook without even thinking the idea of workplace is that you can similarly, in an environment that’s appropriate, connect and see where your colleagues are and exchange information or photos, potentially documents, but it’s really more about how we sort of interact with each other in a social, virtual workplace. Because we’re not going to see each other every day, and often, we go years on phone calls with people and never get to see them in person.

Brad: But we have coaches that come in and something must’ve happened. Someone must’ve really advocated and realized that if we don’t change our corporate culture, people aren’t going to stick around here. So it’s more than the red walls, and even these red walls you see are new. The colorful, the cheerfulness of our office, it’s very fun, but it used to not be like that either. But that’s also superficial in a way. I think things like the leadership development go a little deeper and take commitment and time and money. And so that has happened somehow.

 

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Offices of Save The Children

Erin: I really think that culture is driven by behavior. It’s not words. It’s not language, it’s not something on a page or a framework or a PowerPoint slide. It really is what you do every day all day long that everybody else sees.

And so even though we do find time to have a little fun and we do invest to go to our leadership development programs, it is a hard-charging environment and a place of great ambition, and so I don’t want to lose sight of that. That when you work at Save the Children, there are very high expectations and they’re set by people who are completely, a 110% dedicated to what they are doing every day, and you see them physically,  the manifestation of that effort. Whether it’s in a crisis or just every day, people who work at Save the Children are working extraordinarily hard and we’re trying to work smarter and smarter and more efficiently.

Michele: And again what helps Save the Children stand out from other organizations is that sometimes it’s taboo to have a conversation with your manager and talk about what your next move might be, if it’s outside of your current role. Here, it’s highly encouraged. We can’t always promise internal mobility in that same pipeline. It depends on the division, the department, what your role is, what kind of work you’re doing. But what we can promise is that there’s plenty of opportunity for that, and that discussion is what your crafts the staff that we have, the caliber of people. And it constantly keeps people motivated and inspired to keep doing great work for children.

Brad: And then we have some great online resources, how to give the negative feedback. And we get taught and trained how do you do that while still inspiring but still ensuring that people are accountable for their work.

Jordyn: We have something here called the “Innovation Pipeline,” and I think that as a nonprofit, what I’m seeing here is a real emphasis on growth and how to be the best in our sector and how to really push ourselves to deliver for children in need.

Grace-Ann: And I think one of the things that you would not know about Save the Children unless you were physically here or working here is just the amount of work we do. As Michele said, you can be here a year and still not get a grasp, a full grasp of all the work we do. They try to help with that by having lots of brown bags and I get to participate in so many of those so you get to see all the different programs and all that stuff that’s offered. But there is just so much that we do.

Jordyn: International Day of the Girl falls on October 11 and we’re so excited to work on that last year, and it was an integrated campaign across multiple divisions within the agency. So it was marketing working with media working with sponsorship working with corporate partnerships. So there was no possible way for us not to be communicating and sharing ideas. And that’s something that I really am looking forward to in the coming year. I think because we’re so vast, there are times where we have siloed information whether it be vertical or horizontal but these campaigns and moments in particular are opportunities for everyone to share their ideas and for their voices to be heard and to work together for that ambition and that accountability that we’re all talking about. It’s just so exciting to have people with different perspectives, different expertise sharing their ideas. And so that integration and that breakdown of silos when we work on these campaigns I think is really special.

Denver: I wanna thank Carolyn Miles for allowing The Business of Giving to come to their headquarters and to all those who participated in the segment: Jordyn Linsk, Grace-Ann Campbell, Brad Kerner, Michele Gruner and Erin Bradshaw. 

Come to denverfrederick.wordpress.com for the transcript of this podcast as well as my full interview with Carolyn Miles.

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The Business of Giving can be heard every Sunday evening between 6:00 p.m. and 7:00 p.m. Eastern on AM 970 The Answer in New York and on iHeartRadio. You can follow us @bizofgive on Twitter, @bizofgive on Instagram and at www.facebook.com/BusinessOfGiving/.

The Business of Giving Visits the Offices of Ellevest

Better Than Most is a regular feature of The Business of Giving examining the best places to work among social businesses and nonprofit organizations. 


For our Better Than Most series of great workplaces, we not only go to nonprofit organizations but also to businesses that has social good embedded into their core operations. And one such place is Ellevest whose mission is to close the gender investing gap and whose offices are up at West 25th street in Manhattan. We’ll begin with their CEO, Sallie Krawcheck, and then hear from a few members of the team…

Sallie: All about the mission, all about the mission, and all about open, frank discussion and respectful debate. I knew that we had this right when our lead designers such as Melissa Collins…(What an enormously talented woman! And so important in the usability and the aesthetics of Ellevest!)… when we were interviewing her, she said she got chills. I said, “Done! This is exactly what we want to do! ” It enabled us not only to bring in someone like her, but our head product manager is from Weight Watchers, so that’s a great perspective. We’re working on being an enormously diverse group of individuals and diverse in every way.

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Alex: Part of our culture is that we hire world-class people to come in and to disrupt the industry. And so everybody that we hire, they tend to just sort of have this eagerness about them and they want to solve our problem at hand. Like we’re trying to close the gender investing gap here and it’s fun to sort of see these people who are the best at what they do in their industry come in and want to help us solve that problem.

Melissa: The mission gives us so much energy around here and especially when you’re stuck in a tough problem or you are having a difficult conversation. I think we all come back to the same place and we all know that we’re here to accomplish the same goal. And there’s a real sense of team that is unique to Ellevest. I haven’t experienced that anywhere else because I think that we really do stand together in our drive to build the best financial service to close the gender investing gap.

Sallie: Dug in for hundreds of hours of research with Elle, spending time with her, going through her financial statements, watching her interact with our emerging product online. And I would say that she co-created Ellevest with us, that archetypal client built it with us. So it’s not she’s at the center because we say it is. She’s at the center because we really built the product around her, and that really informs almost everything we do here.

Phoebe: Our most junior members are free to weigh in on bigger initiatives and ideas. And then it’s sort of up to each person who owns whatever part of the business they own to sort of evaluate all of that, reconcile any sort of conflicting feedback. Ultimately, there are some last words at the upper management level, but really sort of do what they think is best for the clients and the business.

Alex: One thing that we do that I guess you consider as a ritual is every couple of months, we get together as an organization and we review our core values. We go through them one by one and we ask ourselves, “Did we live up to this since the last time we met or did we not?”

Melissa: And so, we have an entire channel in our Slack where we’re constantly posting feedback emails from Elle and everybody has access to those. So everybody has really good visibility into what’s working for her and what’s not working for her so that when we are in a position to deliver feedback, I think we all have a better sense of what the user needs. Because the tendency is for all of us to imagine that we are her, but none of us really are because all of us in this room have more information about our product than she does and we have a perspective and an opinion that she doesn’t have. And so to be able to kind of constantly have that reinforcement of where she is and what she thinks and how she feels, I think it helps us navigate difficult conversations in ways that can be problematic in other circumstances.

We tend to use Slack more than we use e-mail. I think it is helpful because stuff doesn’t get lost in inboxes, but…we slack all the time.

Phoebe: So there’ll be sitting on the floor and it’s sort of a time for us to sort of just go [on a] high level overview of our success metrics for the previous week, that sort of helps with the culture of transparency. And I think with this small, highly communicative team, transparency is sort of an inevitable by-product of that. So it’s not even like really worked explicitly into our values, it’s just sort of how we operate. It’s almost like an implicit sort of rule, I guess.

Sallie: It’s not an easy place, I would say. We so believe in what we are doing and that we won’t hire somebody unless they believe in what we’re doing and truly believe that we can affect real good in this world. That’s a high bar, and then they have to be excellent at what they do. And I have to tell you, when someone starts here, they have to prove themselves, and I don’t want to sugarcoat that at all. That there is a view of “OK, let’s get in the game and care about this and work hard for this.”

And so what’s really fun to have evolved are these stories of the team over time and what are those shared stories that we laugh about and talk about, what’s the fabric of them, what is the first really dumb prototype we put out there–so many that did not work that we were so proud of.IMG_1604


The Business of Giving can be heard every Sunday evening between 6:00 p.m. and 7:00 p.m. Eastern on AM 970 The Answer in New York and on iHeartRadio. You can follow us @bizofgive on Twitter, @bizofgive on Instagram and at www.facebook.com/BusinessOfGiving/.

The Business of Giving Visits the Offices of The Humane Society of the United States

Better Than Most is a regular feature of The Business of Giving examining the best places to work among social businesses and nonprofit organizations. 


Wayne Pacelle: We’re taking on puppy mills and dog fighting, things that many people have heard about, your listeners have heard about, but also factory farming, seal hunting, commercial whaling, horse slaughter, horse soring, greyhound racing. It’s a wide range of issues, a big set of problems…

IMG_1416Katie: And so through our pets in the workplace program and through colleagues who had been through the program, my dog now comes with me to work every single day and is happy. He’s content. He has some favorites around the office. We have a dog park out back and anybody can go to it and bring their dog and just kind of romp around, and so that’s just one little perk that helps me and it helps me to refocus.

Julie: One thing that strikes me about working here is if you are driving to work and you find an injured baby bird on the side of the road or there’s a stray dog down professional drive, all you need to do is send out an all staff email the minute you get here, and there will be an army of people helping out and that’s a really great thing.

Emily: We also have an award-winning recycling program and we also compost—I’m on the compost committee—so we try to make sure we are leaders for the environment as well.

Another thing that we have is a chalkboard. It’s actually that paint that creates a chalkboard so we can write in things that we are grateful for. We feature an employee of the month on that chalkboard; ideas, so it really creates and fosters a culture of collaboration, like I said, and appreciation for one another.

Sara: …they can identify the bird. They can probably talk about what the diet the bird needs. They’ll know what the habitat is. They know where exactly to put it. They need to know if it’s climate controlled or how long it can be released or where should it go. So there’s just really this expertise that’s not tapped into anywhere else, and I get great pride from that. It makes me proud to work here. It makes me feel like I’m part of something bigger or potentially part of that collective. So those are some of the ways that I think the corporate culture influences one of [unintelligible].

Katie: there really is no time clock. We work weekends, we’ll work nights. It’s because we love the job and we love the work that we do. And without those crazy nights or early mornings, driving puppies from [Dallas] to Angels of Assisi, without that the job doesn’t get done. We’re not here because of a paycheck. We’re here because this is our life.

Sara: So my dog is also an HSUS special. He’s from one of our rescues. When I look at him, what it exemplifies to me is the 100% commitment. That’s what I always say about the culture, is that it’s 100% commitment. If we’re going to intervene in something, it’s all the way, it’s every resource we have, it’s going to be applied.

Jill: It can be very lonely sometimes, you’re basically the only HSUS employee in the state, but it’s also there’s a lot of pressure because you are the face of the HSUS in your state. But I think that everyone in Gaithersburg and the D.C. office does a wonderful job in making sure that state directors feel included and an integral part of the organization, and do everything they can to help them achieve their mission and help them to feel not quite so lonely and isolated out there in their states.

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John: A few years ago, actually, where there was a cockfighting ring raid and these animals needed to be held until the case came up where it was going to be resolved.

But throughout that time, again, it was rewarding to actually go in there and feed these animals and clean out their cages, basically things like that given that what they had gone through, you felt connected obviously to them, and each one of them had different personalities.

Chris: We recognize that all animal suffer and all animal feel pain, and that they all deserve our time and attention, and I’m so grateful for that because everyone is on board with it. No one ever gives you a sideways glance when I tell them I work for chickens and pigs. Everyone is supportive and knows that the work we’re doing across the board is crucial.

I also like that the staff here are generally not obsessed with attention and individual credit. Of course, every human being has an ego, but I think we all realize that what’s really going to matter at the end of our life is how much did we advance the ball for animals? How much did we reduce animal cruelty and create a better world? So it’s very refreshing to work in that kind of environment.

 

Sara: I tell you what Wayne provides is tenacity. So he leads by example. I think he sets pretty clear expectations. But he’s tenacious in his fight, and so in the fight for what he believes that HSUS does and so I think in that respect, as a leader, he provides great vision and a good foundation for everybody who’s here.

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The Business of Giving can be heard every Sunday evening between 6:00 p.m. and 7:00 p.m. Eastern on AM 970 The Answer in New York and on iHeartRadio. You can follow us @bizofgive on Twitter, @bizofgive on Instagram and at www.facebook.com/BusinessOfGiving/.