ANDE

The Business of Giving Visits the Offices of ANDE

Better Than Most is a regular feature of The Business of Giving examining the best places to work among social good businesses and nonprofit organizations. 

Denver: Tonight we’re going to go down to One DuPont Circle in Washington DC to the offices of the Aspen Network of Development Entrepreneurs. Their global membership network of organizations that propel entrepreneurship in emerging markets. We’ll start with their Executive Director, Randall Kempner, and then hear from some other members of the team.

IMG_2573.JPG

Susannah: I think that one of the ways that we build culture here is a little unusual. We have a Whatsapp group — where it’s a kind of an international texting app — where all the staff were on it all around the world. And because we do have staff in seven different countries around the world, sometimes timezones and things we’re working on can mean we’re not always talking to each other everyday. And so, by using this Whatsapp group, we’re kind of in constant communication.

Stephanie: I think the fact that we send professional shout-outs as well as share photos from vacations shows that we genuinely like each other and care about each other as well. I think that that represents our value; one of our values of working hard and having fun. We worked with a consultant to define some of our values and not just the ones that go on the website. What does the staff think of? What matters to us working here? And so that was actually one that came up sort of across the board because of the idea of working hard but having fun and also valuing diverse opinions.

IMG_2571Stephanie: I think that in terms of what our meetings say about us, I think we try to be really conscious of other people’s time. We’re really good about not having meetings just to have a meeting. It’s fine. It’s a kind of if someone sends you a meeting request to just feel like: Hey, is this something that maybe we can do quickly over email? Just not forcing to be there who don’t necessarily needs to be there. So I think that always an open discussion and dialogue and I appreciate that.

Brianna: What I would say is really the wow factor about ANDE is how much we do with so little. The organization isn’t even ten years old; it was founded in 2009. And it’s just been amazing to me to see the network that they’ve been able to build. The sort of tools that they’ve been able to put in place for members. It’s funny because we do have this goal of elevating countries out of poverty. It’s not just something we write. It’s something you can feel in the organization. There’s really a sense of urgency about it, but we don’t necessarily take ourselves very seriously. We have a lot of fun while we’re doing it. We take the work that we’re doing very seriously and you can really feel that. I think that’s one of the things that initially really surprised me coming on board, but it’s just how much we get done in so little time with so few resources. That’s something that continues to impress me that I’m really proud to be a part of.

IMG_2570Susanna: Speaking of silos, our physical office is moving and we are one of over 40 different programs at the Aspen Institute. It is kind of an umbrella organization but we’re a part of that culture in a sense that the Aspen Institute has many programs have different issue areas that they’re working on. But ultimately, often the goal is around bringing people together who should be talking to each other but aren’t and kind of providing these forums where people can have these non-partisan discussions where there is an equal playing field for everyone. ANDE does that in the context of small and growing businesses in developing countries. So our offices themselves are moving and in that move, we had the opportunity to kind of create a new space. And so, they engage everyone within the organization within the Aspen Institute to understand: Where are the silos? How can we help break them down? How a space plays a part in that? How does technology play a part in that?

IMG_2566Brianna: We also have weekly check-ins in which it’s basically like: Here’s what I’m working on. Here’s how it’s going. Here’s where I could use your feedback. I found this to be extremely helpful. But one thing that I love about Genevieve, my supervisor, is that she’s able to be very honest and say, “How was your workload?” And I feel like I can very honestly be like, “It’s not good right now” or “I’m actually feeling okay” That’s been one of my favorite thing — to feel that not only management cares about my work-life balance but be able to honestly talk about it. I think we are all very ambitious and try and do a lot with a little but not being burned out is in everyone’s best interest and I loved that. ANDE really tries to recognize that.

Randall: One is our sort of external focus, and that is very much of a kind of a customer service mentality. And the kinds of people that thrive in ANDE are people that recognize that we are in a member service organization and you got to like to ask the question: What can I do for you? People who like to ask that question and get a thrill out of actually accomplishing that are going to be a good fit here.

People make a company. People make an organization. And what makes people tick and creates an environment in which people can thrive or not is the culture in which they’re working.

IMG_2562Randall: Here’s a term which I like, which may be different. It didn’t make it to our official list of values, but it was close, and it’s “celebrate irreverence.” That is very much my perspective. I would like people to not necessarily take the status quo. I want people to challenge. But irreverence kind of in a soft way, right? It’s not disrespectful. It’s saying, “Well, you know what, we’re going to do things in a different way. Like we’re going to be informal, we’re going to try it. We’re not going to do it. We’re not going to wear tie because people have to wear tie.” I really want that to be the vibe. Again, it’s not about whatever every other NGO is doing. It’s not about the traditions of Washington DC and the formalities supposed to exist. It’s about being creative and celebrating that and not having to agree all the time.

Randall: The second thing I would say is that we have become a place where we recognize that if you want to treat people the same, then you treat them differently. What I mean by that is that the way I want to treat someone the same is to recognize that every individual is different and is going to have a different need. If we can let the person that wants to work from home more, work from home more, great. The person that wants to work in the morning instead of the night, great. The person that wants to have their vacation as three consecutive weeks versus a bunch of different weekends, great. The person that they want to move and work in a different community. We want to try to find those things that reflect the particular needs of people so that everyone feels like they’re getting a special deal, and the special deal becomes the quality across the numbers, or across the staff. We’re not perfect. The way I want to treat someone the same is to recognize that every individual is different and is going to have a different need.

IMG_2574.JPG

Denver: I would like to thank those who participated: Randall Kempner, Stephanie Buck, Brianna Losoya-Evora and Susannah Eastham. You can listen to this again, read the transcript and see pictures of the participants and the offices of the Aspen Network of Development Entrepreneurs just by going to denverfrederick.wordpress.com


The Business of Giving can be heard every Sunday evening between 6:00 p.m. and 7:00 p.m. Eastern on AM 970 The Answer in New York and on iHeartRadio. You can follow us @bizofgive on Twitter, @bizofgive on Instagram and at http://www.facebook.com/BusinessOfGiving

Randall Kempner of ANDE Joins Denver Frederick

The following is a conversation between Randall Kempner, Executive Director of Aspen Network of Development Entrepreneurs or ANDE, and Denver Frederick, Host of The Business of Giving on AM 970 The Answer in New York City.

randalDenver: In the United States, when politicians and economic thought leaders discuss getting the economy going again and creating jobs, what do they talk about? That’s right; small business. That is where all the job creation is coming from, they tell us. So, it only stands to reason that the best way to create jobs and build economies across the globe –especially in less developed countries– is through small and growing businesses. And one organization that is dedicated to making that happen is the Aspen Network of Development Entrepreneurs or ANDE for short. And joining me now is their Executive Director, Randall Kempner. Good evening, Randall, and welcome to The Business of Giving.

Randall: Denver, it’s great to be here.

Denver: Tell us about ANDE, how and why you were founded, and what you do.

Randall: Thanks. So ANDE basically was created because its founders wanted to find a way to help millions of people in developing countries lift themselves out of poverty. Essentially, what we want to do is to create a movement like “microfinance,”  but aimed at the next level up. So we’re trying to help small businesses–those that are led by growth-oriented managers– to get access to the money, to the technical assistance, to the training, to the talented people that they need in order to thrive in the developing countries around the world…  ultimately creating jobs… and addressing social environmental issues that the poor face in hundreds of countries around the world.

Denver: How would you define a “small and growing business?”

Randall: So first of all, let me apologize to those of you who don’t want to hear another DC- created acronym, but the “SGB” we thought was important to create as a term and to adopt. Because it is the segment of small and medium enterprise…which is the term of art… that represents businesses that are seeking growth capital between $20,000 and $2 million, and are explicitly led by growth-oriented managers. These are the small sub-segment of “SMEs” that actually have the potential to grow and create those jobs and those social impacts that we’re looking for.

Denver: And ANDE would be what they call an “intermediary organization.” What is that,  and how do you operate?

Randall: Yeah.  We’re basically an industry association, to put it in simple terms. We have 262 members as of today.  And like any industry association, we do two big things: we try to help our members be more effective at what they do;  we try to grow the industry.

Denver: What kind of members, and who are some of your members?

Randall: The idea is that our members would reflect the full ecosystem of players that are relevant to helping entrepreneurs in developing countries. So what does that mean? It means we’ve got development agencies like USAID and the World Bank. It means we’ve got big corporations like Citi and Shell. It means we’ve got dozens of impact investing funds. We’ve got multiple multiple dozens– over a hundred– of capacity development organizations. These are like business accelerators and other technical assistance groups that are helping these businesses directly in emerging markets. We also have foundations; we have universities; we have research institutions. So collectively, we’ve got information; we’ve got training; we’ve got financing; we’ve got technical assistance. If you’d offer one of those things to entrepreneurs in emerging markets, you might be an ANDE member.

Denver: That’s quite a breadth!  The Aspen Network of Development Entrepreneurs is part of the Aspen Institute. Just give us a word about the Aspen Institute and how your work connects with them.

Randall: The Aspen Institute is a 60+ year-old institution based in Washington whose basic mission is to promote a better society. It’s really that broad, and in that context, the Aspen Institute does a whole series of things– from leadership development programs to our big highlight festival: The Aspen Ideas Festival, which is out in Aspen, Colorado. And then 30+ policy programs that literally run the gamut– from promoting investment in the Middle East, to trying to address poverty in rural areas in the United States, to promoting youth engagement.  One of those 30 policy programs is ANDE, the Aspen Network and Development Entrepreneurs. So, we are part of the Aspen Institute in that way.  But like all of the policy programs at the Institute, we are quite independent and autonomous and responsible for raising our own money. It’s actually a great place to be based– a lot of independence, but access to an array of brilliant people and ideas.

I personally think that there’s still a role for government support, and we need strong government entities in emerging markets…

Denver: That’s great. I think that the interest in supporting these social businesses and finding market-based solutions to solve problems has been driven, in part, by those who are frustrated with this international development enterprise. What have those frustrations been?

Randall: Yeah. As ANDE was being formed, there were a couple of popular books: one was called The Aid Trap;  the other was called Dead Aid.  So, you get the sense of what was going on.  I think there was legitimate… and is… legitimate frustration that the traditional development community had not embraced private sector development– had not embraced market-based approaches to development sufficiently.  Part of that was because you looked at the history, and you saw lots of cases where money was being given directly to, loaned to, or sometimes invested in government entities without thinking enough about how that actually gets translated into impact on the ground– to the individuals in the families that we’re trying to help. And so ANDE was created in that  era and ethos saying: “You know what?  There are some other approaches that we need to try.” And I personally think that there’s still a role for government support, and we need strong government entities in emerging markets…

Denver: Right.

Randall: …That’s key!  But I also feel… critically… that entrepreneurship, in particular, is a development strategy which has definitely not been fully leveraged.  And ANDE exists to try to push more organizations to get involved in that.

You, as the investor, need to intentionally be saying: “Ah! I am making an investment in company X because I hope that I will get a 5% return, and I will see the reduction of carbon by X millions of tons.

Denver: This entrepreneurship and these social businesses– what they’re going to need at the end of the day, is investment, and that specifically would be impact investing.   I was over at the Clinton Global Initiative recently, and I was speaking to someone about impact investing, and that it hasn’t perhaps lived up to its hype.  They felt that one of the reasons for that is that it kind of got muddled somehow. So, let me ask you to give us a clean and clear definition of what impact investing is. (more…)